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Connie Smith has been involved with contact center operations in various roles for more than 20 years. She leveraged her cumulative experience with all aspects of running contact centers and became a consultant, helping world-class contact centers such as Southwest Airlines, Staples, Cabelas, Nordstrom, Flagstar bank, Alaska Airlines and Blue Cross Blue Shield of Nebraska with building, relocation, assessments, vendor selection, metrics, telephone systems, CRM and CTI applications, performance management, customer service skill development, training initiatives, leadership skills as well as quality monitoring and coaching programs.
During the course of her career, Smith has written over 50 articles and white papers and has spoken to over 100 audiences worldwide including such conferences as Call Center Demo, BAI Smart Tactics, Call Center Summit, Contact Center Strategy Forum, Quality Assurance Training Connection, Call Center Network Group, New Brunswick Customer Contact Center Industry Association, International Association of Reservation Executives, Incoming Call Center Management, International Quality and Productivity Center and National Conference on Operations and Fulfillment offering her practical experience as a contact center leader and consultant.
Today, she is the President of SpotOn Enterprises providing speaking and consulting services to customer sales and service organizations sharing her wealth of knowledge and experience by shedding light on what matters most.
Our Committment
We commit to providing SpotOn speaking and consulting services that will inspire greatness in your workplace, uncompromising customer experiences and a return on your investment. We will do so by understanding your individual needs and providing targeted industry best practices and proven methodology that you can easily absorb and implement.
Contact Us
If you have questions or would like more information about SpotOn please email or call us.
We look forward to speaking with you!
SpotOn Enterprises
46504 276th Ave. SE
Enumclaw, WA 98022
Phone(425) 444-2972
Fax (360) 802-0149
info@spotonenterprises.com |
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