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Why you should choose SpotOn Enterprises for your consulting engagement
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• Our consultants have over 20 year's customer service experience working with world-class contact centers to increase efficiencies, effectiveness and bottom line results.
• Our subject matter expertise in the areas of best practices and leading trends is knowledge you just can't find anywhere.
• We've walked in your shoes. Our consultants have a first hand understanding of what it takes to run a successful customer service operation.
• We take a tailored approach to every customer we engage with and do more then just offer recommendations. We make sure that our solutions are easy to execute measure and manage. |
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| • We have a proven track record of helping customer facing organizations with performance improvements and we share our delighted customer testimonials as proof. |
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Many companies recognize the critical role contact centers play in executing their business strategy. However, most fail to ensure this strategic asset is being leveraged to maximize its return. Our consulting services are designed to do just that. Our hands-on, results-oriented sessions ensure a successful transfer of knowledge and return on your investment.
Available consulting services
- Assessments
- Start Ups, Relocations and Mergers
- Vendor Selection
- Performance Improvements
- Customer Centric Process Design
- Performance Coaching
- Leadership Skills
- Quality Monitoring and Coaching Program Design
- Home-Based Employee Programs
- Developing Effective Quality Monitoring Evaluation Forms
- Quality Monitoring Calibration Programs
- Custom Consulting...Just ask! |
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| Delighted Customers |
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"I have been fortunate to interact and work with Connie Smith over the last several months on a project. She has provided the direction and guidance that we needed from an outside prospective to keep us grounded and on track. We have recently adapted the procedure and forms she helped us with and believe we been successful with solving a difficult task due to the experience, knowledge and insight that she was able to bring to the table. Connie was always a pleasure to work with; she has a bubbly, energetic personality and positive outlook."
- Su Hutchins, Operations Manager,
Nordstrom Direct
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"Connie provided a wealth of knowledge on current best practices and insights that allowed us to key in on the specific needs and targets of our business."
-Lane Kemper, Managing Director, Customer Service-Call Centers
Alaska Airlines
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"Connie is an expert in her field! Her business consulting background, vast call center management experience, and in-depth knowledge of associate development and coaching was a great benefit for our business. I am not only impressed by Connie's business acumen, but also appreciate her genuine and sincere approach to working with others and building relationships."
-Jennifer Marhefka Klein, Senior Manager,
Stapless
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