"I have been fortunate to interact and work with Connie Smith over the last several months on a project. She has provided the direction and guidance that we needed from an outside prospective to keep us grounded and on track. We have recently adapted the procedure and forms she helped us with and believe we been successful with solving a difficult task due to the experience, knowledge and insight that she was able to bring to the table. Connie was always a pleasure to work with; she has a bubbly, energetic personality and positive outlook."

- Su Hutchins, Operations Manager,
Nordstrom Direct




"When I have a question about industry best practices I know who to contact. Connie is such a talented resource as she shares great advice around benchmarking, proven methodologies and emerging trends."

-Kim Goff, Quality and Training Manager, NIKE Consumer Services
NIKE




"I attend anything and everything I can if Connie is presenting! I saw her speak in 2006 and have been a supporter ever since. Connie seems to know what the hot topics are in the industry and provides a forum for people to talk about them. She is successful because of her industry knowledge and because she has the trust and respect of her peers."

-Amy E Sternfels, Assistant Vice President, Customer Service
Flagstar Bank




"As a Conference Director I can honestly say it has been an extreme pleasure working with Connie. I know for certain she will meet her speaker deadlines, develop professional slides and materials and provide our audience with amazing sessions. She has consistently been one of our highest rated presenters and I highly recommend her."

-Florence Torres,Conference Director,
Penton Media




"Connie provided a wealth of knowledge on current best practices and insights that allowed us to key in on the specific needs and targets of our business."

-Lane Kemper, Managing Director, Customer Service-Call Centers
Alaska Airlines




"Connie is an expert in her field! Her business consulting background, vast call center management experience, and in-depth knowledge of associate development and coaching was a great benefit for our business. I am not only impressed by Connie's business acumen, but also appreciate her genuine and sincere approach to working with others and building relationships."

-Jennifer Marhefka Klein, Senior Manager,
Staples



"I have had the pleasure of listening to Connie speak on several occasions and each time I leave with great ideas and a renewed sense of energy. She has a way of engaging each member of the audience. Her ability to think on the spot when someone presents a challenge is a testimony to her broad experience."

- Dee Kohler, Vice President Member Services,
Blue Cross and Blue Shield of Nebraska




"When I listened to Connie speak at a conference it was clear that she new what she was talking about. She understands the issues and trends facing today's customer service organizations and her years of experience bring great insight. We tapped into her consulting expertise and she has been a delight to work with. I highly recommend her!"

- Gwen Corr, Customer Relations Department, Training and Quality Assurance Manager,
Cabelas




"It has been my pleasure to have worked with Connie. She's been the highest rated presenter at each CCNG event she participated in... no small feat. Bright, insightful, energetic and candid. She has a way of quickly getting to the core of an issue and communicating it in a way that illuminates and inspires. She's one of the top people in our industry and I highly recommend her!"

- Lon Hendrickson, General Manager
Membership, CCNG



"I have utilized Connie's consulting services on several occasions and highly recommend her. Her clear-cut approach offers solutions that are easy to implement and administer."

-Jona Berta, Manager Customer
Relations and Rapid Rewards,
Southwest Airlines



"While booking a speaker for our annual sales conference, a natural choice was Connie! Connie's expert advice provided our sales managers with an interactive learning experience that was tailored to reinforce our Management curriculum. Connie has outstanding energy is a valued resource for the call center/sales center industry and most of all delivers all information in a personable manner that is easy to relate to ~ I'd recommend her services highly."

-Melissa Tetreault, Director of Telesales,
Staples



"Hiring Connie to assist us with our contact center initiative was such a great decision. She worked with our entire team to understand our business needs, transferred her knowledge and helped us build a truly successful program that will impact the performance of our center."

-Patty Tate, EVP Operations,
Armed Forces Bank


"When Connie agreed to speak at our annual International Association of Reservation Executive (IARE) conference we had no idea she would make such an impact on our organization. We were so impressed that we invited her back to speak the following year!"

-Denise Pullen, Assistant Director of Operations,
Hyatt Hotels and Resorts