Why you should choose Connie Smith and SpotOn Enterprises for your next speaking engagement

• Connie Smith has over 20 year's customer sales and service experience working with
   world-class contact centers to increase efficiencies, effectiveness and bottom line results.

• Connie is a subject matter expert in the areas of contact center best practices and leading
   trends and she possesses knowledge you just can't find anywhere.

• She's walked in your shoes. She has a first hand understanding of what it takes to run a
   successful customer service operation.

• She takes a tailored approach to every presentation she delivers. She makes sure that
   she offers more then just recommendations and sends you away with actionable items
   you can execute.

• Connie Smith has a proven track record of successful speaking engagements and she
   shares her delighted customer testimonials as proof!

Connie Smith has authored over 50 articles and white papers and has presented to over 100 audiences worldwide including Call Center Demo and Conference, BAI Smart Tactics, Call Center Summit, Call Center Strategy Forum, Quality Assurance and Training Connection, New Brunswick Contact Center Industry Association, International Association of Reservation Executives, International Contact Center Management, International Quality & Productivity Center and National Conference on Operations & Fulfillment offering her practical experience as a contact center leader and consultant.

Her high energy, inspiration, passion, interactivity and audience connectivity set the stage for a SpotOn performance every time. Whether it is a keynote presentation, workshop or summit facilitation you are interested in, Connie is sure to captivate your audience.

Available Speaking Sessions
- World Class Contact Center Strategies for Success: Shedding Light on What Matters Most
- The Rules of Employee Engagement
- Performance Coaching: The Missing Link to Agent Effectiveness
- Apply Time Management Principles and Increase your Effectiveness in the Contact Center
- High Performance Culture: Build it and They Will Come
- The Customer Experience and the Human Differentiator
- Notable Leadership: Moving from Ordinary to Extraordinary
- Calibration: Removing Variation in Quality Monitoring Interpretation
- Guidelines for Developing a Home-Based Agent Program
- Quality Monitoring Evaluation Form Makeover
- Quality Monitoring and Coaching Best Practices
- Custom speaking session...Just ask!